Shell Energy Retail has been forced to pay £390,000 after overcharging around 12,000 energy customers on its default tariffs.
Industry watchdog Ofgem has called on the company, which rebranded from First Utility, to refund and compensate the customers affected, and pay an additional £200,000 to Ofgem’s consumer redress fund.
Ofgem found that the utilities firm overcharged on its default tariffs after the price cap was introduced in January 2019, in order to help the UK’s 11 million customers on poor-value default tariffs.
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