Energy giant E.ON is to cut its standard gas price by an average of 5.1% and has launched what it claims is the cheapest fixed tariff on the market.
The February 1 cut, which it says is the equivalent of £32 off an average annual gas bill, comes after all the big energy companies have faced mounting criticism for failing to pass on falling wholesale prices to consumers.
E.ON said the new tariff – a one year fixed dual fuel deal with an average annual price of £783 – would be “Britain’s cheapest energy tariff available today”.
The cut comes after the Big Six energy companies faced renewed criticism for poor levels of customer service.
A survey by the consumer group Which? of more than 8,900 people found three of the six had below average customer satisfaction ratings while the other three were only just above average.
For the sixth year running Npower had the lowest customer satisfaction rating with 41%, closely followed by Scottish Power with 44%, while SSE, with 52%, was just below the average of 53%.
Eon with 53%, British Gas with 54% and EDF with 55% were just above the average.