Dozens of desperate Calor Gas customers across the Highlands have been left without power because of a serious supply shortage.
People have been waiting days to get deliveries as UK supplies of LPG have run short.
Now one Drumnadrochit B&B owner – who has had to give refunds and shut her doors to new guests – has called for the firm to pay compensation.
Fiona Urquhart, 59, is completely out of gas and out of pocket as she has had to turn away business from her guest house.
Her supply ran out last Saturday evening despite having a telemeter to alert Calor when her store of LPG hit 25%.
The businesswoman has been with Calor for 30 years but is now considering options such as oil or eco-heat.
She said: “We got a letter through the door warning there were problems so my husband went out to check and said we are running on empty. Everything went off after that.”
Despite phoning on a daily basis there have been no deliveries, leaving the couple and visitors without heating in temperatures that have dipped as low as -6C.
She said: “I feel very let down by Calor, you would think with the tele-meter system you would have security but it is not there.”
Mrs Urquhart now fears her business will be affected as she has had to refund guests from Singapore half their bill because the heating was off.
After turning away much needed custom in the week, she is considering arranging for guests with reservations to stay elsewhere.
She said: “At this time of year you do not get a lot of trade and I am starting to panic with Easter weekend coming.”
A spokesman for Calor Gas said the company believes that around 35 households in the region are without delivery.
He said: “We apologise unreservedly to any of our customers who have been impacted by our delivery backlog and who are out of gas.
“The past weeks have seen the whole LPG industry impacted by exceptional conditions due to the temporary closure of the Forties pipeline.”
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