Hydrasun has invested nearly £100,000 in a cutting-edge system at its Aberdeen warehouse.
The firm said it had become one of the first in the oil and gas industry to introduce the eSmart voice control system.
It said the voice-activated technology increased picking efficiency by 20% and reduced the amount of paperwork needed to process customer orders.
Hydrasun stocks more than 30,000 items covering a range of fluid connectors, hoses and fittings and it processes on average 6,000 orders per month, comprising 20,000 line items.
Chief executive Bob Drummond said: “The introduction of this system was entirely based on delivering increased value to our customers and demonstrates Hydrasun’s overall dedication to customer service.
“We have already seen benefits of the new system, which is intended to advance our speed of response as well as allow improved pick accuracy to reducing the possibility of human error.
“We are proud to be the first company of our kind using this innovative technology to facilitate continuous improvement in our processes leading to improved customer satisfaction.”
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