British Gas owner Centrica appoints new chairman
British Gas owner Centrica has appointed a new chairman to lead it into its "next phase" as it struggles to retain customers.
British Gas
Big Six energy profits fall, but many households still on poor value deals
The Big Six energy suppliers have seen profits fall for the first time since 2014 as customers flock to smaller competitors, but more than half of households remain on poor-value default deals, the regulator said.
Energy watchdog investigating suppliers over complaints handling
Britain's energy watchdog is scrutinising suppliers over their complaints handling after finding more than half of customers remain unhappy with how grievances have been dealt with.
UK’s biggest energy suppliers losing more customers to start-ups
The latest threat to the dominance of Britain’s six biggest energy suppliers is coming from small technology companies that automatically switch consumers to the cheapest deal.
British Gas pays out £2.6m as it overcharges nearly 100k customers
Energy giant British Gas has paid out £2.65 million after regulator Ofgem found it overcharged more than 94,000 customers switching provider and wrongly imposing exit fees on thousands of households.
British Gas customers urged to switch after ‘infuriating’ price rise
British Gas customers still on the company's standard variable tariff (SVT) have been urged to switch to a cheaper deal or face an "infuriating" second price hike within the space of a few months.
How much has your energy bill increased?
The latest British Gas price hike follows similar recent rises from other suppliers affecting millions of households.
British Gas raises cost of standard variable tariff by 3.8% from October
British Gas is raising the cost of its standard variable tariff (SVT) by 3.8% on October 1, the company has announced.
Energy customers urged to switch before price hikes take effect
Millions of energy customers have been urged to switch suppliers or at least tariffs to save more than £400 a year before the latest round of price hikes comes into effect.
Centrica boosted by Beast, but still losing customers
British Gas owner Centrica lost more than 100,000 accounts in the first four months of the year as increased competition continues to see customers desert bigger energy firms.
British Gas to raise energy bills for 4.1million homes
British Gas is to increase energy bills for 4.1 million dual fuel customers on its standard variable tariff by an average of 5.5%, or £60 a year, blaming rising wholesale energy and Government policy costs.
Big Six energy firms seeing record low market share
More than one in five energy customers are now with small and medium-sized suppliers as the “big six” see their market share fall to a record low, Ofgem figures show.
Big Six energy firms at bottom of customer satisfaction league table
The Big Six energy companies have all ranked in the bottom 10 of an annual customer satisfaction survey as consumers turned to medium and small suppliers.
SSE and BP languish at bottom of poor-value league table
Energy giants SSE and British Gas account for more than half of all customers on poor-value standard variable tariff (SVT) deals, Ofgem has found.
How much trouble is Centrica in?
As Centrica released its trading update yesterday it revealed the loss of almost a million British Gas customers.
Centrica shares plummet as price hike sees customers flee
British Gas owner Centrica has suffered its biggest ever one-day shares crash after haemorrhaging 823,000 household energy accounts in four months and warning over full-year earnings.
British Gas hits 3.1million customers with price hike
British Gas has announced it is to hike its electricity tariffs by 12.5% in September in a move affecting 3.1 million customers.
Centrica to raise electricity prices by 12.5%
Centrica this morning confirmed it would raise the price of electricity on the British Gas standard tariff by 12.5%.
British Gas to pay £1.1m compensation over missed appointments
British Gas is to pay £1.1million to compensate customers after its agents missed appointments, breaching industry standards.
British Gas faces investigation into supplier switch terms
Ofgem has opened an investigation into British Gas following concerns raised about its terms for customers who switch to another supplier.
Centrica boss warns against Government intervention in energy prices
British Gas owner Centrica has fuelled further controversy over energy prices after reporting another rise in profits, while boss Iain Conn warned against Government intervention in the sector.
Energy price controversy heats up as Centrica profits rise
British Gas owner Centrica has fuelled further controversy over energy prices after reporting another profit rise at its UK supply business.
Centrica posts profit in 2016, lays off 3,400 staff
Energy and services firm Centrica today revealed that it had returned to profit in 2016.
Fury as British Gas price increase plans reported
Energy campaigners have reacted with fury following speculation British Gas is to ramp up the price of bills by 9%, hammering millions of households.
British Gas business to pay £9.5m penalty over billing and complaints problems
British Gas Business has agreed to pay a £9.5 million penalty after the energy watchdog said it “let customers down” following billing and complaints issues.