UK’s Ofgem warns energy suppliers to hold off big dividends
The UK energy regulator Ofgem is warning suppliers they must not use surging profits to pay huge shareholder dividends.
energy suppliers
Challenger brands dominate Which? energy supplier survey
Challenger brands to Britain's biggest energy firms have cemented their place at the top of the rankings in an annual customer satisfaction survey.
Ofgem unveils new audits for gas and electricity suppliers
Gas and electricity suppliers will undergo independent audits of their customer services operations and financial strength under proposed new rules unveiled by the energy watchdog.
More small and newer energy suppliers delivering poor customer service, says Citizens Advice
Citizens Advice has called for tighter licensing rules for new energy companies after finding an increasing number are delivering poor customer service.
New energy suppliers providing ‘poor’ customer service
Citizens Advice has called for tighter licensing rules for new energy companies after finding an increasing number are delivering poor customer service.
Extra Energy most complained about supplier for 2nd successive quarter
Extra Energy has attracted the highest number of customer complaints among energy companies for a second consecutive quarter, performing 80 times worse than the best-performing supplier, figures show.
Consumers could save £380 by switching energy suppliers
Households that have never switched energy suppliers before on average stand to slash more than £380 from their annual bills, according to research.
Big difference over number of complaints about energy suppliers
Consumers have made nearly 20 times as many complaints per 100,000 customers about some energy companies as they have about the best-performing suppliers, according to Citizens Advice.
But who can regulate the regulators?
As I write this, banks, building societies and other financial institutions are collapsing all around.