Big Oil pays hefty price as UK electricity suppliers fail
As the number of failed British electricity suppliers continues to rise, two of the world’s largest oil and gas giants are feeling the ripple effect.
First Utility
Shell Energy reports profit drop in ‘cut-throat market’
A cut-throat market slashed into profit as oil major Shell forayed into the energy supply market last year, the company has revealed.
Ofgem orders Shell Energy to pay out after overcharging customers
Shell Energy Retail has been forced to pay £390,000 after overcharging around 12,000 energy customers on its default tariffs.
First Utility renamed Shell Energy as customers switched to green power
Royal Dutch Shell has renamed First Utility as Shell Energy as it announced it has switched all of the supplier's British residential customers to 100% renewable electricity.
Energy watchdog investigating suppliers over complaints handling
Britain's energy watchdog is scrutinising suppliers over their complaints handling after finding more than half of customers remain unhappy with how grievances have been dealt with.
Shell completes acquisition of First Utility
Shell has completed the takeover of UK household energy provider First Utility.
Shell to try residential energy supply with First Utility acquisition
Shell has clinched a deal to buy 100% of UK household energy and broadband provider First Utility.
Energy firms advised to improve as customer service rankings released
Economy Energy has been ranked the worst for customer service among suppliers for a second consecutive quarter following complaints about billing errors and its communication system.
Ofgem poll names and shames worst energy suppliers for customer service
Npower, Scottish Power and First Utility have fared worst in a bi-annual survey of customer service to record the highest proportion by far of “very dissatisfied” complainants.
How energy firms can “hide” their cheapest tariff from customers
Your energy supplier might be offering other customers a far cheaper deal and not telling you about it.
How energy firms could treat us more fairly – by First Utility boss
Many energy suppliers will happily avoid their customers because they know they are on massively overpriced tariffs, according to one industry expert.