Challenger brands dominate Which? energy supplier survey
Challenger brands to Britain's biggest energy firms have cemented their place at the top of the rankings in an annual customer satisfaction survey.
npower
Npower restructuring to cost thousands of jobs
Energy giant Npower has announced plans to restructure its UK business, leading to the loss of up to 4,500 jobs and the closure of a number of call centres.
Npower restructuring could see thousands of jobs shed
Energy giant Npower has announced plans to restructure its UK business, which union sources fear will lead to the loss of up to 4,500 jobs and the closure of a number of call centres.
Household energy bills increase by £1.2bn six months
Households across the country have seen a combined £1.2 billion added to energy bills thanks to 42 price rises in the six months since the Government's flagship price cap was supposed to end rip-off bills, new research has found.
Npower slumps to loss as more customers head for exit
Energy giant Npower has swung to a loss at the start of 2019 after shedding another 102,000 customers and taking a hit from the energy price cap.
Gloom deepens on UK utility industry as profits evaporate
Three of Europe’s biggest utilities are highlighting the challenge of making money in Britain’s notoriously difficult retail energy market.
Npower sheds customers as losses widen
Npower saw losses widen last year as the energy giant lost more than 650,000 customers amid fierce competition.
Customer satisfaction with energy companies falls two years running
Overall satisfaction with energy suppliers has fallen for the second year running after customers were battered by price rises and nine small firms collapsed, according to a survey.
Npower latest big six company to raise prices
Npower has become the third "big six" energy supplier in as many days to raise its prices to match Ofgem's increase to the price cap last week.
SSE cuts outlook as customer accounts fall 240,000
SSE has cut its earnings outlook, lost another 240,000 customers and said it is assessing options for its retail arm following the collapse of a merger with rival npower.
Npower could cut ‘up to 900’ jobs
Energy giant npower is aiming to cut up to 900 jobs under a programme to reduce its operating costs in response to the "extremely tough" UK retail energy market.
SSE calls for ‘open book’ reporting by energy networks
SSE Networks (SSEN) has announced it is seeking support for a proposal to "strengthen reporting standards" and "improve transparency" across energy networks.
More people ditching ‘big six’ energy providers
Consumers are increasingly switching to small and medium sized energy providers and shunning the "Big Six", according to new figures.
Union demands ‘clarity’ on jobs after failed SSE-Npower merger
Workers union GMB has demanded "clarity" on the the future jobs of its members after a proposed merger between SSE and Npower imploded today.
SSE, npower scrap merger plans due to ‘challenging market’
Energy giants SSE and npower have called off their merger, blaming "challenging market conditions" and the Government's price cap.
SSE admits Npower deal may fall apart
Energy giant SSE has admitted there is "some uncertainty" that its merger with rival npower will go ahead after the pair delayed the tie-up due to the incoming cap on default tariff prices.
SSE and NPower merger to be delayed into 2019
The proposed merger between utility giants SSE and NPower is to be delayed into the middle of 2019, according to SSE's chief executive.
Big Six energy profits fall, but many households still on poor value deals
The Big Six energy suppliers have seen profits fall for the first time since 2014 as customers flock to smaller competitors, but more than half of households remain on poor-value default deals, the regulator said.
Watchdog clears way for merger of energy giants
Scottish utility SSE and Germany’s innogy claim consumers will be the winners as the competition watchdog approved a merger of two of Britain’s biggest energy suppliers.
SSE and Npower merger given all-clear by competition watchdog
The deal to merge Npower and SSE’s retail operations has been given the all-clear by the competition watchdog, paving the way for the tie-up of two of Britain’s biggest energy suppliers.
Energy watchdog investigating suppliers over complaints handling
Britain's energy watchdog is scrutinising suppliers over their complaints handling after finding more than half of customers remain unhappy with how grievances have been dealt with.
Multi-billion energy firm on track for 2019 launch
Preparations for the launch of a new major UK retail energy supply business have taken a step forward with the appointment of a new chairman designate.
SSE takes £190m hit due to high gas prices and warm weather
SSE said warm weather and high gas prices have seen its operating profits drop £190million lower than expected in the first five months of the year.
UK’s biggest energy suppliers losing more customers to start-ups
The latest threat to the dominance of Britain’s six biggest energy suppliers is coming from small technology companies that automatically switch consumers to the cheapest deal.
SSE and Npower merger raises ‘no competition concerns’ says watchdog
The deal to merge Npower and SSE's retail operations has been given the provisional green light after the energy watchdog said there is "plenty of choice" in the UK market.