Ofgem investigating Ovo Energy consumption information
The UK's electricity and gas regulator has launched an investigation into Ovo Energy over information the company gave some customers.
Ofgem
Ofgem caps prepayment meter warrant installation fees for poorest customers
Ofgem is to cap the amount suppliers can charge customers for installing a prepayment meter under warrant at £150 and ban the costs altogether for the most vulnerable.
UK Business Secretary refuses to guarantee energy price cap
The Business Secretary has refused to guarantee that flagship plans to cap energy bills will be in place by next winter.
£840million price-tag ‘can be reduced’ on Hinkley upgrade, says Ofgem
Britain’s energy regulator has hit out at the £840 million cost of a network grid upgrade to connect the Hinkley Point nuclear power station proposed by National Grid.
Ofgem picks Burbo Bank wind farm extension owner
The UK's energy regulator has selected a preferred bidder to owner and operator the offshore transmission link to the Burbo Bank Extension wind farm for the next 20 years.
Government urged to agree rebate for energy firm ‘overcharging’
A former shadow secretary of state for energy and climate change has called on the Government to agree to an immediate rebate for overcharging on energy prices.
Ofgem price forecasts cost energy customers £7.5bn, citizens advice says
Energy customers are subsidising £7.5billion in “unjustified” profits made by gas and electricity network companies because of errors in judgment made by regulator Ofgem, a charity has claimed.
Regulator considering price cap on energy bills for vulnerable consumers
The energy regulator is considering introducing a price cap on bills as part of new proposals aimed at protecting vulnerable consumers.
Ofgem gives licence to energy firm promising 75% of profits for customers
A new energy company which aims to give customers control of their gas and electricity has received its Ofgem licence.
MP meeting energy chiefs to discuss Peterhead Power Station
A north-east MP is meeting energy bosses tomorrow to discuss the future of Peterhead Power Station.
Energy supplier complaints at three year low
Customer complaints about energy suppliers have reached a three year low, according to Ofgem.
British Gas freezes prices, ScottishPower goes the other way
British Gas is to extend a price freeze for customers on its standard energy tariff until August, while ScottishPower has announced a 7.8% rise in standard gas and electricity bills.
Fury as British Gas price increase plans reported
Energy campaigners have reacted with fury following speculation British Gas is to ramp up the price of bills by 9%, hammering millions of households.
Ofgem boss urges Npower customers to switch to new provider
Npower customers unhappy about its near-10% price hike on gas and electricity should switch to a different supplier, the energy regulator has said.
Energy regulator sets temporary price CAP for prepaying customers
Ofgem has set a temporary price cap to protect over four million households who prepay for their energy.
Five million switch energy supplier in 2016
Almost five million households switched their energy supplier last year in a record 26% increase on 2015, figures show.
5.5million people switch energy provider in year to September
Customer switching between energy companies has hit a four-and-a-half year high but two-thirds of all households remain on the most expensive tariffs, Ofgem figures show.
Ofgem drops market position abuse case against SSE
The UK's energy watchdog has dropped its case against SSE after accusing the firm of abusing its market position and stifling competition in the electricity connections market.
E.ON paying out £3.1m over missed appointments
E.ON is paying out a total of £3.1million after missing appointments with customers and then failing to compensate them.
Pre-paid meter installation costs ‘must be capped to protect vulnerable’
Ofgem has proposed a cap on charges for installing prepayment energy meters that can leave some of the most vulnerable customers up to £900 deeper in debt.
Ofgem plans to cut National Grid budget by £185m
Energy regulator Ofgem has put forward plans to slash National Grid’s budget by £185.4million.
Watchdog Ofgem to bring in price cap on pre-paid meters
Ofgem is to press ahead with proposals to introduce a price cap on pre-payment meters, the energy industry regulator has announced. The watchdog’s response follows a report published by the Competition and Markets Authority (CMA) in June - which set out ways in which the market could be improved for customers. On Wednesday, Ofgem said it would work closely with suppliers to help “disengaged customers” who remain on expensive tariffs.
UK’s National Grid should be split up, parliamentary committee says
National Grid should lose its role of managing the nation’s power network and be replaced by an independent operator.
National grid electricity management role could be handed to Ofgem, says report
National Grid could be stripped of its role managing the UK’s electricity supply under Government plans reportedly being considered to hand energy watchdog Ofgem sweeping new powers.
Customer complaints against energy firms down 24%
Customer complaints to energy firms fell by almost a quarter last year to five million, but consumer groups said this figure is still too high. Regulator Ofgem said the number of grievances made by consumers fell by 24% to five million, from 6.5 million in 2014. Npower received the most complaints per 100,000 customer accounts with 13,966 grievances, less than half the 28,019 it received in 2014 when it was also the biggest offender.