Ofgem

Energy firms’ customer complaints down 24%

10/02/2016

Customer complaints to energy firms fell by almost a quarter last year to five million, but consumer groups said this figure is still too high.

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Npower to pay £26million in fines

18/12/2015

By Niamh Burns

Ofgem has fined Npower £26million over alleged billing and complaint handling failings.

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Three energy companies penalised by Ofgem

12/12/2014

By Energy reporter

SSE and Scottish Power are to pay penalties totalling £4.15 million to charity following their failure to deliver energy efficiency measures on time. The suppliers were required to implement moves to help reduce bills for households in low-income areas by December 2012 but Scottish Power only delivered 70% of its obligation and SSE achieved 90.9%. Ofgem said it has secured a redress package of £2.4 million from Scottish Power and £1.75 million from SSE, with the payments going towards charities and funds that will benefit vulnerable consumers.