Met Office nets Scottish Power Renewables contract
The Met Office has won a two-year contract with ScottishPower Renewables.
Scottish Power
Ofgem poll names and shames worst energy suppliers for customer service
Npower, Scottish Power and First Utility have fared worst in a bi-annual survey of customer service to record the highest proportion by far of “very dissatisfied” complainants.
Ex-BG Group executive joins BT as finance director
Telecoms giant BT has recruited former BG Group chief Simon Lowth as its group finance director following his departure from the oil and gas explorer.
Scottish Power boss backs Britain in EU to secure gas supplies
The head of Big Six giant Scottish Power became the latest energy boss to back Britain staying in the EU to help secure crucial gas supplies.
Scottish Power to cut average gas bill by £32 from March
Scottish Power has announced it is to cut its standard domestic gas prices by an average of 5.4% from mid-March, the third supplier to announce such a drop in two weeks.
SPIE wins £80m contract with Scottish Power Energy Networks
SPIE has been awarded an £80million contract with Scottish Power Energy Networks. The deal will last four year and is part of the newly created Distribution and Transmission business.
ScottishPower suffers earnings drop in UK business
Big Six energy provider ScottishPower announced a sharp fall in earnings at its main UK arm, but saw profits double at its green energy unit.
Energy firms ‘not improving customer complaint handling’
Energy companies are failing to improve their handling of customer complaints, Citizens Advice data shows. Complaints about four of the big six - SSE, EDF, British Gas and npower - increased between the last quarter of last year and the first quarter of this year. Scottish Power, by far the worst offender overall with 1,154 complaints per 100,000 customers in the first quarter, saw a slight drop from 1,163 on the end of last year. SSE received the fewest complaints at 55.1 per 100,000 customers, but this was an increase on the previous quarter’s figure of 44.5.
Scottish Power suffers highest complaint record
Scottish Power has received the highest number of complaints ever recorded for a UK energy company in a quarter, according to the latest figures from Citizens Advice. There were 1,163 complaints about Scottish Power per 100,000 customers in the last quarter of last year, the national charity and consumer advocate said. It is the highest figure ever recorded against a single supplier, ending a year in which the total number of complaints about the Big Six provider increased by 488%, the figures show. The Spanish-owned company was banned from proactive sales for 12 days in March after failing to meet customer service targets set by Ofgem. The regulator found the firm had not made necessary improvements to respond to customer complaints.